Return and Exchange Policy
Only merchandise in resaleable condition may be returned, Shipping and handling fees are non-refundable. A Jade Shop.Com return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Return requests must be made within 15 days of invoice date. Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition. A reliable method of return delivery, and package insurance is highly recommended, and you must post your (RMA) number on outside package. Special orders, or custom merchandise is not subject to return.